Frequently Asked Questions

Welcome to our FAQ page! Here you will find answers to some of the most common questions we receive about our products, shipping, returns, and more. If you don't find the information you're looking for here, please don't hesitate to contact us. We're always happy to help!

general questions

Q: Can I cancel or modify my order after it's been placed?
A: Once an order has been placed, it cannot be modified.

Q: Do you offer discounts or promotions?
A: Yes, we offer discounts and promotions throughout the year. Be sure to sign up for our newsletter and follow us on social media to stay up-to-date on our latest deals.

Q: How do you ensure the quality and safety of your beauty products?
A: We closely inspect and test each batch, All of our products are tested by multiple people before any of our products become available.

Shipping questions

Q: Is Shipping free?
A: Shipping is free for orders $50 & Above.

Q: How long does Shipping take?
A: Our Shipping is fast and usually only takes 1-4 business days even faster depending on the method you have selected, but if you would like to learn more please go to our Shipping policy Here.

Q: Where do you ship to?
A: We ship internationally to USA, Europe, Canada, Australia, & More if you don't see your country here and would like to know if we ship to your country contact us here!

Q: Do you offer faster Shipping?
A: Yes We offer multiple different shipping methods and times. 

Q: How can i track my package?
A: Once your order is placed you will get a tracking number in a email, you can also use our order look-up on our website at the top or bottom of our website to see real-time tracking or contact us and we will provide you with tracking updates.

Q: I put the wrong address in my order, what should i do?
A: Please be careful when entering your shipping address, Odyssey Street will not be responsible for orders sent to the incorrect delivery address provided by the customer.

Returns & Refunds


Q: Do you offer returns?
A: We are unable to offer refunds, returns, or exchanges. all sales are final. please note, Odyssey Street reserves the right to refuse all returns, reshipments, and refunds. in the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. customers must include photos of the issue and a screenshot of your order confirmation email. to start this process please visit our contact us.

Q: How long do I have for a refund/return?
A: The customer must contact customer service within 48 hours of receipt. customers must include photos of the issue and a screenshot of your order confirmation email. to start this process please visit our contact us.

Q: My items arrived damaged, What should i do?
A: Please contact us immediately, within 48 hours of receiving your order with your order number, via our contact us page. please note you may need to provide multiple photos of the damaged products.

Q: Do you offer exchanges?
A: Unfortunately, we are unable to process exchanges at this time.

Q: I refused my delivery, where is my refund?
A: Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. please allow up to 7 business days for your refund to appear once we process the return. please be advised that refused or unclaimed international orders will not be refunded.

Q: I received incorrect items in my order, What should i do?
A: Please visit our page here within 48 hours of receiving your order, so that we can take care of this for you. please provide your order number with your inquiry.


Q: What payment methods do you accept?
A: We offer lots of ways to pay, here are some methods we accept: Visa & Debit Cards, Credit Cards, PayPal, Mastercard, Discover, American express, Diners Club, Google Pay, Meta Pay, Shop Pay Apple Pay, Shop Pay Installments, Venmo and Afterpay

Q: What if i don't have all of the money to pay right away?
A: We offer a shop pay installment plans for orders $50 & Above. They are Interest free plans that spilt your payment into multiple smaller payments over time!

Contact info

Q: What are the different ways i can contact Odyssey Street?
A: We offer various different methods to contacting us, you can contact us through email here.



Q: How do subscriptions work?
A: Simply choose your desired products and delivery frequency, and we'll ensure your products are automatically replenished according to your preferences. plus, subscribers get 10% off as well as early access to new product launches.

Q: Can i cancel my subscriptions at any time?
A: Yes, you can cancel at any time by going to the 'subscriptions' section of your account and clicking ‘edit'. then select ‘cancel' from the buttons and click ‘save changes.'

Other questions

Q: Does Odyssey Street have any physical stores?
A: We don't have any physical stores yet.


Want to learn more about Odyssey Street & how it started read here!